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Housing Services

Home Warranty Resources

Home Warranty Resources

Homeowner Support Line

In the event that you have a question that is not covered by warranty (or if you are looking for support about purchases, repairs, finding a quote, etc.) there is an “on call” support line available to all Habitat Homeowners Monday - Friday, 9:00 am - 5:00 pm. To utilize this line, you call our main office, 434-293-9066, and ask for the “homeowner support line” or “HSL.” At this point you will be redirected to a construction staff member that has been placed on call that day to answer questions remotely.

Home Builders Warranty

The work that HFHCG staff and volunteers perform on the home is under a one year warranty. Details on the limitations of this warranty can be found in the warranty contract signed at closing. You can make a warranty claim at any time during the first year by calling 434-233-4424 or emailing and leaving a message with your name, address, and concern. The post-closing support team will respond within 48 business hours with next steps.  **different rules apply for Habitat Rehabilitated homes; see your contract for more information.

Subcontractor Warranty

Local subcontractors who have been hired by Habitat for large system installations (HVAC, plumbing, etc) will also be expected to warranty their labor for one full year. You'll find a direct number for their business on your warranty magnet as well as in your Homeowner Maintenance Manual.     

Manufacturer Warranty

Although labor (whether through Habitat or subcontractors) is only covered for one year, many parts of systems, pieces of appliances, or even materials will be covered significantly longer (between 5-10 years). If you hire a technician for repairs, be sure to go through the manufacturer to see if parts or materials are under warranty to save money.

Home Warranty

Once outside of the limited warranty for labor and/or parts, third party warranties are available to purchase on the market. If large, out of pocket repairs concern you, purchasing a warranty plan can be a great way to limit surprises in costs. The Habitat Staff would be happy to direct you to options available for purchase.

  • 967 2nd Street SE
    Charlottesville, VA

    Mon - Fri 9:00 am - 5:00 pm

  • 1221 Harris Street
    Charlottesville, VA

    Tues - Sat 10:00 am - 5:00 pm